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For application support, please refer to the Frequently Asked Questions below for an answer. Note that we will not accept any liability as a result of you following any recommended procedures.

If you have any question that isn't covered then email our customer support at support@quokkastudios.com and we'll get back to you as soon as possible. Please allow us to attempt to resolve your issue before leaving a review with a technical issue.

Feel free to send any suggestions for the application (after checking the FAQ). Note that any suggestion or feedback that you send to us becomes our property.

Frequently Asked Questions

General

Q. The application isn't launching or is quitting to the home screen.
A: This can be caused by memory issues on the phone or a corrupt installation. Try these steps to resolve (for any application):

1. Turn your device off and turn it on again. Press and hold the Sleep/Wake button on top of the device for a few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

2. If that doesn't work, reset the device. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. The device will reset. This may take a couple of minutes.

3. Try reinstalling the application - in iTunes, with your device attached via sync cable/dock, select the device in the left panel, click the Applications tab and choose Selected applications. Check all applications that you want on your phone, but exclude the application that is causing trouble. Sync the phone (click the Sync button at bottom right), then check the application in the list on the Applications tab and sync again. Note that application data may be lost when doing this.

Q. I've changed computers and the application is no longer in iTunes
A: You should be able to download the application again through iTunes or on your device, providing that you're logged in with the same Apple ID as when you first downloaded the application. You won't be charged for the new download.

Q. Can I get a free copy of a paid application to review?
A: If you represent a media outlet or established website that regularly reviews iPhone applications, then we can normally provide a review copy. Just write to us at info@quokkastudios.com for a promo code. We won't normally send free copies to individuals- free copies may be offered via Twitter from time to time. Promo codes are limited, so we may not be able to satisfy all requests.

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